This Complaints Procedure applies to complaints of goods KOSTKA-kolobka s.r.o.
Obligations of the Purchaser:
The Purchaser is obliged in the interest immediately after the delivery of goods without undue delay notify the seller of defects detected, otherwise it runs the risk that he later claims will not be recognized.
Before first use, the Purchaser is obliged to read the warranty conditions, including manual and following these instructions. The warranty does not cover normal wear and tear caused by using things.
Complaint procedure may be initiated only if the Purchaser shall submit a complete thing and claimed proves reliable way of purchase from the proof of purchase. Advertised case must be properly cleaned. The Company is entitled to reject goods if the Purchaser complaint procedure does not fulfill the above requirements.
Complaints must be in writing and it must be stated what the goods are defective or how they are expressed, and what the Purchaser requires. Pictures and explain the main reasons help a lot!
Obligations of the Seller:
Legitimate claims will be processed within 30 calendar days from the date of the claim, otherwise the Purchaser has the right to withdraw from the purchase contract.
The Purchaser as a consumer who has entered into a contract with the Seller to purchase goods using one of the means of distance communication is authorized by the purchase contract within 14 days of receipt of goods.
The cost of returning the goods shall be borne by the Purchaser in this case.
The Seller is responsible to the Purchaser that the goods are accepted by the Purchaser in accordance with the contract and that it is free from defects.
In the event that the Purchaser acceptance of goods not in conformity with the contract, the customer has the right to the seller free of charge and without undue delay of goods into a state corresponding to the purchase agreement, according to Purchaser requirements either in exchange of goods, or repair, not If such a procedure is not possible, the Purchaser may request a reasonable discount from the price of goods or cancel the contract. This does not apply if the Purchaser before the goods for breach of contract knew or conflict with the contract he has caused.
The Complaints Procedure has been prepared in accordance with Civil Code and applies to goods for which the claim was applied during the warranty period.
To each goods is attached to the goods delivery note, which serves as a guarantee list. The Agreement with the warranty conditions confirms the customer signature on receipt of goods. If the merchandise is not picked up in person, so means accepting the goods when the goods from the carrier takes over.
Liability for damage to goods during transport shall be borne by the shipping company. If you find any damage or obvious damage to package goods, write about it with the shipping registration, or. recorded in the minutes of receipt: TAKEN WITH RESERVATIONS and explain the evidence. Hidden defects caused by transportation (determined after unpacking the package) must be made within three days of receipt.
About each damages of the shipment by carrier always immediately inform the Seller! Thank a lot for your cooperation!
The Complaints Procedure is valid from 1 October 2010.
Contact of the Seller for a complaint procedure:
KOSTKA –kolobka, s.r.o.
788 33 Hanusovice
Czech Republic, EU
+420 583 231 025